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Team Building, Masters in IT Management, ITIL, Microsoft, MCSE, Citrix, Leadership, Management, VoIP, Oil and Gas, Mining, IT Consulting, Service Delivery Supervisor
Managing Team by encouraging, coaching, identifying training and solid feedback. Technical Expertise; Hands-on knowledge designing, administering systems and Infrastructure Problem Solving; Excellent problem solving technique and approach. Analysing existing Infrastructures and identifying opportunities for improvement. Future Planning; focus on goals of the business and translate to IT processes.
As part of the Technical Support team answering calls from clients on all aspects of the CaseWare suite of programs, operating systems and hardware. Microsoft Excel spreadsheet, Access database, Word word-processor, and PowerPoint presentation package; Sage Line 50 accounts & payroll Wireless networks, data transfer, systems reviewer and recommend Linux Ubuntu operating system and other open source software A track record of reviewing and implementing programmes of business improvement
Previous experience in Service Delivery for global Internet services company. Key account management Excellent Communication skills Pivot Role in obtaining maintaining excellent Customer Service Problem Solving Skills/finding solutions Professinal Approach Team approach
A motivated professional with more than ten years extensive Information Technology experience gained across a number of business areas. Key strengths include the ability to streamline processes, implement change within organisations and manage projects through effective communication with clients, stakeholders and technical teams.